Frequently Asked Questions
Let us help you with your questions.
Contact us

Frequently Asked Questions (FAQs)

Whether you are a new homeowner or have questions about picking new HVAC or plumbing equipment, we can help you. We have curated some of our most frequently asked questions and answers for your convenience, but if you want to know more on any topic, don’t hesitate to give us a call.

What does HVAC mean?

The acronym HVAC stands for heating, ventilation, and air conditioning.

How much does a furnace cost?

The cost of a new furnace ranges based on the model, brand, size, and other factors. If you are unsure about which furnace is best for you and your home, and related cost, please contact us and we will be glad to talk with you about options and cost.

My air conditioning system is old, can it be repaired?

If your old system is in working order, in most circumstances it is likely the air conditioning system can be repaired. We would do an in-depth check and diagnosis to see if we could save and repair your system.  It can be tough to figure out when to repair or replace your air conditioner. Repairing or replacing an air conditioner can be costly. Thus, you want to be sure your old AC unit is on its last leg before moving to repair or replace. In most circumstances, an air conditioner can be repaired.

How can I determine if my HVAC system is working at the highest efficiency rate?

We can assist you with an HVAC energy efficiency assessment that could determine the system’s efficiency rating and we customize a preventative maintenance plan to sustain optimal performance.

Heating or Air conditioner efficiency measures how well a system cools or heats in a given space and the amount of electricity needed to cool or heat that space or room. Two measures of air conditioner efficiency are the Seasonal Energy Efficiency Ratio (SEER)-Energy Star and the Energy Efficiency Ratio (EER). Our analysis provides an energy efficiency recommendation rating. In addition, we could recommend a compact fit unit, smart thermostats, duct cleaning and recommend best types of filters which meets industry efficiency standards and possibly offer you a REBATE.

Heating or Air conditioner efficiency measures how well a system cools in a given space and the amount of electricity needed to cool or heat a space or room. Two measures of air conditioner efficiency are the Seasonal Energy Efficiency Ratio (SEER) and the Energy Efficiency Ratio (EER).

How do I know if I am paying too much in heating or air conditioning utility bill?

Begin by reaching out to your utility company. From there, they can help you calculate how much you are spending to heat or cool your home. Also, call us and we can provide a free HVAC analysis to help you determine how to save on heating and air conditioning cost for your home.

How do I Know if my HVAC system needs repair?

Your system may need repair if there is leaking around the outside of the unit, your home isn’t being cooled or heated effectively, your unit is turning on and off, you’re receiving higher utility bills, and/or there is undue noise during startup and operation. Or it is simply not working or causing disruption in your heating and cooling.

What size units should my home have to heat or cool more efficiently?

To determine unit size for your home, the methods of calculation includes various factors such as square footage, BTU, windows, ceilings, insulation, etc. If the unit is too small or too big could cause you inadequate flow of heat or cool air in the home. The incorrect size could result in loss of money and wasted energy. Obtaining the precise measurement often takes a professional like Al’s Twin Air which takes into account all these factors. Our technician can help you determine accurately what size HVAC to install in your home for optimum comfort and energy efficiency. The HVAC professional will be able to make the proper measurements and design a system that meets your home’s climate control needs. We provide the needed expertise to make sure your home’s heating and cooling temperatures are correctly regulated year round. To get an estimate on for your home, give us a call today.

How often should my ducts be cleaned?

Duct cleaning is very important to keep airflow constant and clean to eliminate allergens. A cleaning should be done when moving into a new home or if the previous owner was a smoker, pet-owner. The timeframe to clean duct is 3-5 years. Air ducts are passageways that transport cooled and heated air throughout your house. Just like any other HVAC system, air ducts require regular maintenance to ensure maximum efficiency. As a general rule of thumb, the National Air Duct Cleaners Association (NADCA) recommends air duct cleaning every 3 to 5 years. The buildup of dust or mold and other pollutants causing allergic reactions may be a consideration for a more immediate air duct cleaning for the health of your family and your home.

What are the benefits of installing ultraviolet lights in my HVAC system?

Having the proper air filtration is the first line of defense against the circulation of microbes within your HVAC system. Al’s Twin Air has introduced UV lights into its HVAC services because we know the benefits of UV lights to keeping family and customers safe with the current health concerns. With proper installation of the HVAC system, UV lights can be very effective at killing viruses, mold, and bacteria. Airborne contaminants are generally identified as particulates, mold and germs. Conventional filtration applications are primarily effective against particulates such as dust but they have no effect on mold and germs.

The UV-C light Al’s Twin Air uses have been scientifically proven effective against airborne and service biological contaminants. Once installed in your HVAC system, it helps to neutralizes odor-causing and potentially toxic. The UV lights reduce the contaminants that build up in your ductwork, which causes your system to work harder or less efficient. When you install UV lights in your HVAC system, they clear the buildup and improve airflow. In addition to improving your airflow, maintenance costs will also go down. Some of the benefits include:

  • Significantly reduces spread of dangerous airborne pathogens in HVAC systems
  • Kills 99% of pathogens (.i.e. allergens, covid 19, bacteria, and environmental pollutants)
  • Decreases maintenance costs
  • Extends life and efficiency of HVAC systems
  • Eliminates orders
  • Improves indoor air quality

Should I obtain preventive maintenance for my hot water heater?

Yes, in terms of repairs and maintenance, professional services like Al’s Twin Air suggest you have preventive maintenance performed on your water heater at least once every year. Gallons of water is wasted in homes each year. From leaky faucets and broken pipes to old or corroded water heater tank make hot water heater work insufficiently and could lower water pressure. These issues cause not only waste but cost for repairs or replacement can become expensive. Essentially, once- or twice-a-year visual checks of your tank should be part of your water heater preventive maintenance including checking for loose screws as well as aged gaskets, as these can allow water to come out. Look for any signs of rust, corrosion, or pooled water under the tank too. We will gladly assess your hot water heater and create a preventative maintenance plan for you.

Why my hot water is not staying hot for a long period of time?

There are a few reasons why your hot water is not staying hot long. They may include the tank being too small, too old/need repair to needing to replace it with a new hot water tank. Also another common problem is build up of sediment in the tank. Depending on the problem or reason behind the hot water not staying hot long, you may have to call on our expert plumbers to help diagnose to provide you with the exact reason. Al’s Twin Air can then assist you with repair or installment of a new hot water heater.

It's Good to Have a Maintenance Plan

We provide scheduled periodic check-ups to maintain peak operating capacity and system efficiency. Preventative maintenance plans can be customized for your needs.

Learn More

Why Choose Us?

24/7 Emergency Service
Locally Owned and Operated
Fully Licensed and Insured
Reliable Service
Excellent Team
100% Satisfaction Guaranteed

Let’s Get Started

Our licensed technicians are friendly, professional and ready to help! We follow CDC guidelines for safety and social distancing and recommended personal protective equipment (PPE).

What Our Customers
Are Saying

We love serving our customers and building long lasting relationships.